Financial Assistance

Shannon Medical Center is committed to meeting the healthcare needs of the residents of San Angelo and the surrounding counties. As part of that commitment to provide quality healthcare, we have developed billing, discounting and payment guidelines and a consistent collection process to assist our patients with information regarding their accounts.

Below you will find information regarding billing, insurance and financial assistance. If you have any questions, please call 325.747.5307.

Financial assistance information

Insurance and billing information

Patient billing, payment and collection of accounts receivable

Pharmaceutical Assistance Program

The Shannon Pharmaceutical Assistance Program (PAP) provides support to patients who are uninsured or who have no coverage in their insurance plan for medications. The program's goal is to provide qualified patients with medications needed at the lowest cost possible to help control chronic conditions so they may avoid future healthcare events and readmissions.

Available medications

The program does not operate like a retail pharmacy. It does not provide any "over-the-counter," acute care or pain medications. Available medications include those for chronic conditions like high blood pressure, diabetes and cholesterol, as well as insulin and inhalers.

PAP offers two different medication programs. The first is a generic medication program. These are generally available to the patient within a few days after their application is approved.

The second is a brand-name medication program* that can supply the patient with a 90-day supply of their prescription. These medications are generally available to the patient in two to four weeks once paperwork is completed, as they ship to PAP from the pharmaceutical companies.

*This program is only available to patients who have a prescription from a Shannon physician.

There is no charge for brand-name medications shipped from the pharmaceutical companies. Generic medications are charged at cost, plus an administrative fee.

Apply for assistance

All individuals seeking assistance must first complete an application and supply financial documentation to verify they meet the qualifications for the program. Required documentation includes:

Complete application.
Copy of Pharmaceutical Assistance Program guidelines.
Release of information.
List of all current medications.
Copy of applicant's driver's license or other identification with a picture and address.
Copy of applicant's Social Security card.
Copy of applicant's current proof of income.

Once PAP receives the required documents and the patient's current prescriptions, the patient meets with a patient navigator to review and discuss the application. Based on qualification and physician authorization, PAP then orders available medications for the patient.

Printed copies are available at the PAP office.

If you have questions about any of our business services, please contact a patient representative at 325.747.5307 for assistance.

Pharmaceutical Assistance Program
122 S. Oakes, Ste. 100
San Angelo, TX 7603
325.747.5400
Map and driving directions

Hours of Operation
Monday through Thursday
8 a.m. to noon | 1 to 4 p.m.